Lost & Found by Gina Maxwell
Shipping Times
Special Pre-Order boxes are shipped 10-12 weeks after the closing of the pre-order unless otherwise stated.
The Literati monthly subscription box ships at the end of each month, subject to receiving the books from our printer.
The Enchantasy bi-monthly subscription box ships by the end of the second month, subject to receiving the books from our printer.
As we are based in Australia, once the boxes leave our warehouse, we have no control on the international shipping times. You will receive tracking information for your order.
International Customers: Customs fees & taxes may apply upon delivery and are the responsibility of the customer.
Shipping Times
Special Pre-Order boxes are shipped 10-12 weeks after the closing of the pre-order unless otherwise stated.
The Literati monthly subscription box ships at the end of each month, subject to receiving the books from our printer.
The Enchantasy bi-monthly subscription box ships by the end of the second month, subject to receiving the books from our printer.
As we are based in Australia, once the boxes leave our warehouse, we have no control on the international shipping times. You will receive tracking information for your order.
International Customers: Customs fees & taxes may apply upon delivery and are the responsibility of the customer.
Returns
Unfortunately, we are unable to process returns for any international customers at this time. Any international returns made to us will not be eligible for a refund.
Missing Order
If you have not received your order by 21 days after receiving your tracking information, please contact our team at romancecartel@gmail.com and we will look into the matter for you.
Damaged Books and Merch items
Any claims regarding damaged books or merch items are to be emailed to our team at romancecartel@gmail.com within 14 days of delivery. When emailing, please include your:-
- Order number
- Photos and/or video of the damage
- Criteria of damage claimed per below.
And our team will assess and assist with replacing the book/item. In the event that we are unable to offer a replacement of the book/item, a partial refund will be offered. All claims are assessed on a case by case basis.
Please note that if you have purchased a book or item from our Scratch & Dent sale, these orders are final and cannot be exchanged or refunded.
Damage Criteria
What qualifies as damaged
- Deep scratches, dents, tears on the cover greater than 1cm
- Defects such as missing foil, ink.
- Crushed corners on cover or spine greater than 1cm
- Ripped or bent pages that impact the readability of the book
- Missing pages or text
What does not qualify
- Light scratches, dents, tears on the cover less than 1cm
- Slightly dented/crushed corners less than 1cm
- Wavy pages
- Slight page bleeding
- General wear & tear from reader use
For Australian and New Zealand customers, if it is deemed your item is eligible for an exchange or refund, all items must be returned to us prior to a replacement being sent or refund being processed. We will provide you with return shipping label via email.
We reserve the right to deny a replacement for any person we find that has abused our return policy for profiteering.
Returns
Unfortunately, we are unable to process returns for any international customers at this time. Any international returns made to us will not be eligible for a refund.
Missing Order
If you have not received your order by 21 days after receiving your tracking information, please contact our team at romancecartel@gmail.com and we will look into the matter for you.
Damaged Books and Merch items
Any claims regarding damaged books or merch items are to be emailed to our team at romancecartel@gmail.com within 14 days of delivery. When emailing, please include your:-
- Order number
- Photos and/or video of the damage
- Criteria of damage claimed per below.
And our team will assess and assist with replacing the book/item. In the event that we are unable to offer a replacement of the book/item, a partial refund will be offered. All claims are assessed on a case by case basis.
Please note that if you have purchased a book or item from our Scratch & Dent sale, these orders are final and cannot be exchanged or refunded.
Damage Criteria
What qualifies as damaged
- Deep scratches, dents, tears on the cover greater than 1cm
- Defects such as missing foil, ink.
- Crushed corners on cover or spine greater than 1cm
- Ripped or bent pages that impact the readability of the book
- Missing pages or text
What does not qualify
- Light scratches, dents, tears on the cover less than 1cm
- Slightly dented/crushed corners less than 1cm
- Wavy pages
- Slight page bleeding
- General wear & tear from reader use
For Australian and New Zealand customers, if it is deemed your item is eligible for an exchange or refund, all items must be returned to us prior to a replacement being sent or refund being processed. We will provide you with return shipping label via email.
We reserve the right to deny a replacement for any person we find that has abused our return policy for profiteering.
Subscriptions Available
Literati Monthly Subscription
Our Literati subscription box is a monthly sub that features Contemporary romance across all genres that may contain darkish themes at time.
Enchantasy Subsciption
Our Enchantasy subscription box is a bi-monthly sub and features paranormal, fantasy & retelling romance stories. Some stores may contain darkish themes.
How much do our subscription boxes cost?
The monthly Literati Subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 1st of every month.
The Enchantasy subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 15th of every 2nd month with the first month starting in July 2024.
Address changes
You can update your address for upcoming orders by logging into our website and updating your customer profile and any subscription profiles. Any orders that have already been placed will not be updated unless you contact us via email at romancecartel@gmail.com and we can manually update it for you.
Unfortunately we cannot accommodate changes of address after a shipping label has been created.
Skips
Literati - 4 skips per calendar year. Skips are to be made by the 22nd of the month prior.
Enchantasy - 3 skips per calendar year. Skips are to be made by the 8th of the month of renewal.
No skips are to be consecutive. Any consecutive months skipped could result in your subscription being cancelled. Skips are to be processed through the customer portal. If you have any issues, please reach out to our email below for assistance.
If you require more skips due to un-foreseen circumstances, please reach out to our team at romancecartel@gmail.com.
Cancel Subscription
Whilst we hate to see you go, you can cancel your subscription at any time from your customer portal. You can always re-join the waitlist if you wish to start your subscription again.
Subscriptions Available
Literati Monthly Subscription
Our Literati subscription box is a monthly sub that features Contemporary romance across all genres that may contain darkish themes at time.
Enchantasy Subsciption
Our Enchantasy subscription box is a bi-monthly sub and features paranormal, fantasy & retelling romance stories. Some stores may contain darkish themes.
How much do our subscription boxes cost?
The monthly Literati Subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 1st of every month.
The Enchantasy subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 15th of every 2nd month with the first month starting in July 2024.
Address changes
You can update your address for upcoming orders by logging into our website and updating your customer profile and any subscription profiles. Any orders that have already been placed will not be updated unless you contact us via email at romancecartel@gmail.com and we can manually update it for you.
Unfortunately we cannot accommodate changes of address after a shipping label has been created.
Skips
Literati - 4 skips per calendar year. Skips are to be made by the 22nd of the month prior.
Enchantasy - 3 skips per calendar year. Skips are to be made by the 8th of the month of renewal.
No skips are to be consecutive. Any consecutive months skipped could result in your subscription being cancelled. Skips are to be processed through the customer portal. If you have any issues, please reach out to our email below for assistance.
If you require more skips due to un-foreseen circumstances, please reach out to our team at romancecartel@gmail.com.
Cancel Subscription
Whilst we hate to see you go, you can cancel your subscription at any time from your customer portal. You can always re-join the waitlist if you wish to start your subscription again.
Lost & Found by Gina Maxwell
Shipping Times
Special Pre-Order boxes are shipped 10-12 weeks after the closing of the pre-order unless otherwise stated.
The Literati monthly subscription box ships at the end of each month, subject to receiving the books from our printer.
The Enchantasy bi-monthly subscription box ships by the end of the second month, subject to receiving the books from our printer.
As we are based in Australia, once the boxes leave our warehouse, we have no control on the international shipping times. You will receive tracking information for your order.
International Customers: Customs fees & taxes may apply upon delivery and are the responsibility of the customer.
Shipping Times
Special Pre-Order boxes are shipped 10-12 weeks after the closing of the pre-order unless otherwise stated.
The Literati monthly subscription box ships at the end of each month, subject to receiving the books from our printer.
The Enchantasy bi-monthly subscription box ships by the end of the second month, subject to receiving the books from our printer.
As we are based in Australia, once the boxes leave our warehouse, we have no control on the international shipping times. You will receive tracking information for your order.
International Customers: Customs fees & taxes may apply upon delivery and are the responsibility of the customer.
Returns
Unfortunately, we are unable to process returns for any international customers at this time. Any international returns made to us will not be eligible for a refund.
Missing Order
If you have not received your order by 21 days after receiving your tracking information, please contact our team at romancecartel@gmail.com and we will look into the matter for you.
Damaged Books and Merch items
Any claims regarding damaged books or merch items are to be emailed to our team at romancecartel@gmail.com within 14 days of delivery. When emailing, please include your:-
- Order number
- Photos and/or video of the damage
- Criteria of damage claimed per below.
And our team will assess and assist with replacing the book/item. In the event that we are unable to offer a replacement of the book/item, a partial refund will be offered. All claims are assessed on a case by case basis.
Please note that if you have purchased a book or item from our Scratch & Dent sale, these orders are final and cannot be exchanged or refunded.
Damage Criteria
What qualifies as damaged
- Deep scratches, dents, tears on the cover greater than 1cm
- Defects such as missing foil, ink.
- Crushed corners on cover or spine greater than 1cm
- Ripped or bent pages that impact the readability of the book
- Missing pages or text
What does not qualify
- Light scratches, dents, tears on the cover less than 1cm
- Slightly dented/crushed corners less than 1cm
- Wavy pages
- Slight page bleeding
- General wear & tear from reader use
For Australian and New Zealand customers, if it is deemed your item is eligible for an exchange or refund, all items must be returned to us prior to a replacement being sent or refund being processed. We will provide you with return shipping label via email.
We reserve the right to deny a replacement for any person we find that has abused our return policy for profiteering.
Returns
Unfortunately, we are unable to process returns for any international customers at this time. Any international returns made to us will not be eligible for a refund.
Missing Order
If you have not received your order by 21 days after receiving your tracking information, please contact our team at romancecartel@gmail.com and we will look into the matter for you.
Damaged Books and Merch items
Any claims regarding damaged books or merch items are to be emailed to our team at romancecartel@gmail.com within 14 days of delivery. When emailing, please include your:-
- Order number
- Photos and/or video of the damage
- Criteria of damage claimed per below.
And our team will assess and assist with replacing the book/item. In the event that we are unable to offer a replacement of the book/item, a partial refund will be offered. All claims are assessed on a case by case basis.
Please note that if you have purchased a book or item from our Scratch & Dent sale, these orders are final and cannot be exchanged or refunded.
Damage Criteria
What qualifies as damaged
- Deep scratches, dents, tears on the cover greater than 1cm
- Defects such as missing foil, ink.
- Crushed corners on cover or spine greater than 1cm
- Ripped or bent pages that impact the readability of the book
- Missing pages or text
What does not qualify
- Light scratches, dents, tears on the cover less than 1cm
- Slightly dented/crushed corners less than 1cm
- Wavy pages
- Slight page bleeding
- General wear & tear from reader use
For Australian and New Zealand customers, if it is deemed your item is eligible for an exchange or refund, all items must be returned to us prior to a replacement being sent or refund being processed. We will provide you with return shipping label via email.
We reserve the right to deny a replacement for any person we find that has abused our return policy for profiteering.
Subscriptions Available
Literati Monthly Subscription
Our Literati subscription box is a monthly sub that features Contemporary romance across all genres that may contain darkish themes at time.
Enchantasy Subsciption
Our Enchantasy subscription box is a bi-monthly sub and features paranormal, fantasy & retelling romance stories. Some stores may contain darkish themes.
How much do our subscription boxes cost?
The monthly Literati Subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 1st of every month.
The Enchantasy subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 15th of every 2nd month with the first month starting in July 2024.
Address changes
You can update your address for upcoming orders by logging into our website and updating your customer profile and any subscription profiles. Any orders that have already been placed will not be updated unless you contact us via email at romancecartel@gmail.com and we can manually update it for you.
Unfortunately we cannot accommodate changes of address after a shipping label has been created.
Skips
Literati - 4 skips per calendar year. Skips are to be made by the 22nd of the month prior.
Enchantasy - 3 skips per calendar year. Skips are to be made by the 8th of the month of renewal.
No skips are to be consecutive. Any consecutive months skipped could result in your subscription being cancelled. Skips are to be processed through the customer portal. If you have any issues, please reach out to our email below for assistance.
If you require more skips due to un-foreseen circumstances, please reach out to our team at romancecartel@gmail.com.
Cancel Subscription
Whilst we hate to see you go, you can cancel your subscription at any time from your customer portal. You can always re-join the waitlist if you wish to start your subscription again.
Subscriptions Available
Literati Monthly Subscription
Our Literati subscription box is a monthly sub that features Contemporary romance across all genres that may contain darkish themes at time.
Enchantasy Subsciption
Our Enchantasy subscription box is a bi-monthly sub and features paranormal, fantasy & retelling romance stories. Some stores may contain darkish themes.
How much do our subscription boxes cost?
The monthly Literati Subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 1st of every month.
The Enchantasy subscription is $60.00AUD plus shipping. Subscriptions are automatically renewed on the 15th of every 2nd month with the first month starting in July 2024.
Address changes
You can update your address for upcoming orders by logging into our website and updating your customer profile and any subscription profiles. Any orders that have already been placed will not be updated unless you contact us via email at romancecartel@gmail.com and we can manually update it for you.
Unfortunately we cannot accommodate changes of address after a shipping label has been created.
Skips
Literati - 4 skips per calendar year. Skips are to be made by the 22nd of the month prior.
Enchantasy - 3 skips per calendar year. Skips are to be made by the 8th of the month of renewal.
No skips are to be consecutive. Any consecutive months skipped could result in your subscription being cancelled. Skips are to be processed through the customer portal. If you have any issues, please reach out to our email below for assistance.
If you require more skips due to un-foreseen circumstances, please reach out to our team at romancecartel@gmail.com.
Cancel Subscription
Whilst we hate to see you go, you can cancel your subscription at any time from your customer portal. You can always re-join the waitlist if you wish to start your subscription again.