Lost and Found + Lost in Darkness | Gina L. Maxwell

Shipping Times 

Special Pre-Order boxes are shipped 14-16 weeks after the closing of the pre-order unless otherwise stated.  

The Literati monthly subscription box ships at the end of each month, subject to receiving the books from our printer.  

The Enchantasy bi-monthly subscription box ships by the end of the second month, subject to receiving the books from our printer. For example if the subscription renews on the 15th of July, shipping will be due by 15th of September.

His Obsession bi-monthly subscription box ships by the end of the second month, subject to receiving the books from our printer. For example if the subscription renews on the 15th of August, shipping will be due by 15th of October.

As we are based in Australia, once the boxes leave our warehouse, we have no control on the international shipping times. You will receive tracking information for your order. 

International Customers: Customs Tariffs, fees, duties, taxes & levies may apply upon delivery and are the responsibility of the customer.

Returns

Unfortunately, we are unable to process returns for any international customers at this time. Any international returns made to us will not be eligible for a refund.

Missing Order

If you have not received your order by 21 days after receiving your tracking information, please contact our team at romancecartel@gmail.com and we will look into the matter for you.

Damaged Books and Merch items

Any claims regarding damaged books or merch items are to be emailed to our team at romancecartel@gmail.com within 14 days of delivery. When emailing, please include your:-

• Order number
• Photos and/or video of the damage
• Criteria of damage claimed per below.

And our team will assess and assist with replacing the book/item. In the event that we are unable to offer a replacement of the book/item, a partial refund will be offered. All claims are assessed on a case by case basis.

Please note that if you have purchased a book or item from our Scratch & Dent sale, these orders are final and cannot be exchanged or refunded.

Damage Criteria

What qualifies as damaged

• Deep scratches, dents, tears on the cover greater than 1cm
• Defects such as missing foil, ink.

• Crushed corners on cover or spine greater than 1cm
• Ripped or bent pages that impact the readability of the book
• Missing pages or text

 What does not qualify

• Light scratches, dents, tears on the cover less than 1cm
• Slightly dented/crushed corners less than 1cm
• Wavy pages
• Slight page bleeding
• General wear & tear from reader use

For Australian and New Zealand customers, if it is deemed your item is eligible for an exchange or refund, all items must be returned to us prior to a replacement being sent or refund being processed. We will provide you with return shipping label via email.

We reserve the right to deny a replacement for any person we find that has abused our return policy for profiteering.

Order Cancellation Policy
We reserve the right to cancel any order at our discretion at any time. In the event that your order is cancelled, you will be notified as soon as possible, and any payments made will be refunded in full less any service fees.

Refunds
Once we receive the returned products, or evidence that the goods have been returned, we will process your refund within 14 days. Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed. 

We will refund:-
- The purchase price of the products less a 3% restocking fee;
- The original standard delivery charge paid by you (where applicable).